Why does 3rd party deposit status in Entrata still show as Pending?
If the 3rd party deposit status still shows as Pending and you see the deposit has been completed with Whale using a different confirmation method, then the 3rd party deposit option was not selected before Whale confirmed the deposit.
Only the applicant (in the application) or the property (after the application is submitted) can set the 3rd party deposit option to "Selected". Whale cannot update the status from Pending to Active until 3rd party is selected.
Follow these instructions to update the deposit selection. Once updated, Whale will update the 3rd Party Deposit status to Active during its next sync.