Submit a move-out manually
If you manage deposits manually in the Whale Portal, follow these steps to process a move-out:
- Log in to Whale Portal
- Find the lease for the tenant moving out and under the “···” menu select "Move-out".
- Provide the move-out date (the date they vacated the unit) and the charges you'd like to deduct from their deposit.
- Click "Submit Move-Out".
- When you receive any move-out charges owed, post them to the resident's ledger.
Once you submit the move-out, the deposit, less any charges claimed by you, are immediately returned to the renter. This action cannot be undone.
