How move-outs work

Here's how the move-out process works for different types of integrations.

Entrata, Appfolio, or RealPage integrations:

1. Property inspects the unit and determines what the renter still owes. 
2. Property finalizes the financial move-out statement (also known as deposit accounting).
3. Whale sends the amount owed to the bank account you’ve linked to the property, up to the total deposit amount held.
4. Whale unlocks the remaining amount in the renter’s Whale account so they get their money back instantly.  
5. When the funds reach your bank account, Whale notifies the property so you can manually apply the payment to the renter’s ledger.

Yardi integrations:

1. Property inspects the unit and determines what the renter still owes. 
2. Property finalizes the financial move-out statement (also known as deposit accounting).
3. Whale sends the amount owed to the bank account you’ve linked to the property, up to the total deposit amount held.
4. Whale unlocks the remaining amount in the renter’s Whale account so they get their money back instantly.  
5. When the funds reach your bank account, Whale automatically applies it as a payment on the renter’s ledger.

Manual integrations:

1. Property logs into Whale Admin and clicks the “+” button to add a new move-out.
2. Property selects the renter and enters the total move-out charges.
3. Whale sends the amount owed to the bank account you’ve linked to the property, up to the total deposit amount held.
4. Whale unlocks the remaining amount in the renter’s Whale account so they get their money back instantly.  
5. When the funds reach your bank account, Whale notifies the property so you can apply the payment to the renter’s ledger.