Delay deposit return
To enable Delay Deposit Return at a property, click the toggle on the property info configuration page.
When enabled, Whale waits until the last possible day before the state imposed deadline to return the deposit (as long as the financial move-out has been completed). This gives properties time for adjustments while staying compliant with state laws.
Example
Sarah moves out of her New York apartment on January 1st. The property inspects the unit and finalizes her financial move-out on January 7th. When Delay Deposit Return is enabled, instead of immediately unlocking the renter's deposit on January 7th and sending any payment owed to the property, Whale will wait until January 14th to process the move-out (the last day before the state mandated 14-day deadline).
For all Florida properties where the property is claiming damages, Whale automatically delays the deposit return for 15 days after the financial move-out is completed to comply with the state mandated holding period.
For Florida properties: If a tenant objects to your claimed deduction amount, you must let Whale know by emailing support@gowhale.com so we can continue delaying the deposit return until the dispute is resolved.