Renter has not received their Whale deposit request

Here's how to help a renter who has not received their deposit request:

  1. Check Spam/Promotions folder: This is the issue 99% of the time, or they've simply missed the email in their inbox.
  2. Direct to gowhale.com: If they still can't find their deposit request, have them visit gowhale.com/signup where they can enter their email address to get started.

If the renter is still having trouble, they should contact support@gowhale.com so we can help.

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